Frequently Asked Questions?
How much does my treatment cost, and how do I pay for it?
Our reception staff can advise you of the cost of an initial appointment or consultation with us. Unfortunately, without examining your mouth, we are not able to effectively quote for all treatment types over the phone. That being said, once you have been examined by your dentist, a full quote will be prepared and discussed with you.
Hicaps allows us to directly bill your health fund at the time of your treatment, so you will only be required to pay any 'gap' payment when you visit us. Please remember to bring your health fund card to each appointment.
All health funds offer different plans and rebates that vary largely depending on your cover. Whilst we are unable to advise what your exact rebate will be, we are able to provide you with details of the treatment you need before it is done, to ensure you always know what your out of pocket costs will be.
We are preferred providers for CBHS, HCF, Medibank, NIB and Westfund.
What do you offer for nervous patients?
Nitrous oxide (or Happy Gas) is a form of inhalation sedation where you are still fully responsive during procedures. The great thing about Nitrous Oxide is that it quickly leaves your system, and most people are able to drive after experiencing this form of sedation dentistry.
Is my information secure?
Your information is handled in strict confidence and used solely for providing you with thorough dental care. Any personal information sent between treating dentist and specialists is done so using encrypted software to ensure the utmost protection. No information will be released or used in any manner without your written consent.
Is The Dental Project accredited?
Practice Accreditation is an internationally recognised evaluation process that demonstrates whether an organisation meets the requirement of defined criteria or standards. Accreditation is awarded by an independent accrediting agency once a practice has submitted evidence demonstrating compliance with the National Safety and Quality in Health Service (NSQHS) Standards.
The Dental Project has completed this process since 2016, allowing us to guarantee the quality of care and services which are offered to our patients. This also ensures our practice is committed to continued safety and quality improvement for years to come.
Do you accept DVA Gold Cards?
We offer all treatments that are available under the Veterans' Affairs Schedule for our service men and women through the DVA. Eligible services will be bulk-billed.
What happens if I can’t make my appointment?
If, for any reason, you need to cancel your appointment, please provide us with as much notice as possible, a minimum of 24 hours is required.
Each appointment is reserved exclusively for you. Attending your appointment on time allows us to offer punctual and prompt appointments for everyone, including you. We also appreciate that your schedule is just as important as ours therefore you will be advised of the expected length of your appointment and we always do our utmost to maintain these expectations. If we anticipate that we may not be able to see you on time, we will do our best to notify of this beforehand.
Please be assured we are busy offering the best care to all our patients and will never compromise quality care.
Often, we become fully booked and an appointment that is missed or cancelled can be of great use to someone else waiting to see one of our dentists.